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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is click the Help button, which is present on each page. A pop-up menu will show up. It offers thorough information about all the operations that you can perform on the page in question. Each pop-up window opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a wide collection of video tutorials illustrating how to work with our web hosting Control Panel. They're shot for those of you who want to see how things are being done rather than just reading articles. Thus, everyone can swiftly become familiar with our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you need, have a look at our comprehensive Frequently Asked Questions database, which covers questions asked by actual customers and provides real solutions. We periodically update our Frequently Asked Questions section with new Q&A's so as to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions section either, you can contact our great team of technical support engineers available 24/7/365 and eager to assist you with any query. Each support ticket you send will be responded to within one hour (the average trouble ticket response time is just twenty minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 202092

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com